fb004 Frequently Asked Questions

Creating an fb004 account is quick and straightforward. Head to the Register page, fill in your details — full name, email address, and Philippine mobile number — then set a secure password. You will receive a one-time PIN (OTP) on your mobile to verify your number. Once verified, your fb004 account is active and ready to use. The whole process takes less than two minutes.

You must be at least 21 years old to register and play at fb004. This is in line with Philippine gaming regulations. fb004 takes age verification seriously — we may request a valid government-issued ID (such as a Philippine passport, SSS ID, or driver's licence) to confirm your age before processing withdrawals or activating bonuses. Underage gambling is strictly prohibited.

No. Each player is allowed only one fb004 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

Go to the Login page and click the "Forgot Password" link. Enter the email address or mobile number linked to your fb004 account. You will receive a reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you do not use on other sites. If you continue to have trouble accessing your account, contact our support team at the email address listed at the bottom of this page.

Account verification (KYC — Know Your Customer) is required before your first withdrawal. You will need to submit a clear photo or scan of a valid Philippine government-issued ID and a selfie holding the same ID. Accepted IDs include: Philippine passport, SSS/UMID card, driver's licence, PhilHealth ID, and Voter's ID. Verification is usually completed within 24 hours on business days.

fb004 supports the most popular payment methods used by Filipino players:

• GCash
• PayMaya (Maya)
• BPI (Bank of the Philippine Islands) online transfer
• BDO (Banco de Oro) online transfer
• Metrobank online transfer

All transactions are processed in Philippine Peso (₱ PHP). We are continuously working to add more local payment options for the convenience of our Filipino players.

The minimum deposit at fb004 is ₱100. This low entry point means Filipino players from all walks of life can enjoy the fb004 game library without needing to commit a large amount upfront. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification.

Deposits via GCash and PayMaya are typically credited to your fb004 account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours. If your deposit has not appeared after one hour, please check that the transaction was completed on your payment app and contact our support team with your transaction reference number.

fb004 does not charge any fees on deposits. However, your payment provider (e.g., GCash or your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. The amount credited to your fb004 account will be the net amount received after any provider fees.

Log in to your fb004 account and go to the Withdrawal section in your account dashboard. Select your preferred withdrawal method — GCash, PayMaya, BPI, BDO, or Metrobank — enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified (KYC complete) before submitting a withdrawal. Unverified accounts cannot process withdrawals.

Most fb004 withdrawals are processed within 1–3 business hours during operating hours. GCash and PayMaya withdrawals are typically the fastest. Bank transfers to BPI, BDO, or Metrobank may take up to one business day depending on your bank's processing schedule. Withdrawal requests submitted on weekends or public holidays in the Philippines may be processed on the next business day.

The minimum withdrawal amount at fb004 is ₱200. There is no maximum withdrawal limit for verified accounts under normal circumstances. For very large withdrawals, fb004 may request additional documentation as part of our standard anti-money laundering compliance procedures.

Common reasons for a rejected withdrawal include:

• Account not fully verified — complete your KYC first
• Active bonus wagering requirements not yet met
• Withdrawal amount below the ₱200 minimum
• Bank account or e-wallet details do not match your registered name
• Suspected duplicate account or terms violation

If your withdrawal was rejected and none of the above apply, contact our support team with your transaction ID for assistance.

fb004 currently offers six exclusive games:

• Dragon and Tiger — fast-paced card game
• Super Keno — number draw game with draws every 5 minutes
• Ocean King Jackpot — progressive jackpot game
• Ultra Treasure — slot-style game with bonus rounds
• Super Bingo — classic bingo with multiple prize tiers
• Golden Leopard — high-energy slot with wild symbols

Visit the Game page for a full overview of all available fb004 games.

Yes. All fb004 games use certified Random Number Generation (RNG) technology to ensure that every outcome is completely random and independent of previous results. This means no game can be predicted or manipulated. The RNG systems used in fb004 games are regularly tested to maintain fairness and integrity for all Filipino players.

The minimum bet varies slightly by game, but generally starts at ₱50 per round across most fb004 games. This makes the platform accessible to casual players who want to enjoy the games without risking large amounts. Check the individual game page for specific bet limits.

New fb004 members receive a welcome bonus upon registration that can be used to explore the game library. Some games also offer demo or practice modes so you can get familiar with the rules before betting real money. Check the Rewards page for current bonus offers available to new and existing players.

New fb004 players receive a welcome bonus upon completing registration and making their first deposit. The bonus gives you extra credits to explore the full fb004 game library. Specific bonus amounts and terms may vary — visit the Rewards page for the latest welcome offer details and wagering requirements.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus winnings become withdrawable. Full details are always listed on the Rewards page and in our Terms & Conditions.

Every real-money bet you place on any fb004 game earns you loyalty points. These points accumulate in your account and can be redeemed for bonus credits, free game rounds, and exclusive member perks. The more you play, the more points you earn — and higher-tier members unlock better rewards. Visit the Rewards page for a full breakdown of the loyalty tiers and redemption rates.

Yes! The fb004 app is available for both Android and iOS devices. It offers the full fb004 game library in a fast, optimised mobile experience with push notifications for jackpot alerts and promotions, plus biometric login for quick and secure access. Visit the App page to download the fb004 app for your device.

No, downloading the app is optional. All fb004 games are fully playable through your mobile or desktop browser — no download required. Simply visit fb004.net on any modern browser (Chrome, Safari, Firefox) and log in to start playing. That said, the fb004 app does offer a smoother, faster experience especially on slower mobile connections common in some parts of the Philippines.

Yes, the fb004 app is completely free to download and install. There are no subscription fees or download charges. Standard mobile data charges from your network provider (Globe, Smart, DITO, etc.) may apply when downloading or playing over mobile data. We recommend downloading over Wi-Fi to avoid large data usage.

fb004 provides several tools to help players stay in control:

• Deposit limits — set daily, weekly, or monthly deposit caps
• Session time reminders — receive alerts when you have been playing for a set duration
• Cooling-off periods — temporarily pause your account for 24 hours, 7 days, or 30 days
• Self-exclusion — permanently close your account if you feel you need a long-term break

All tools are accessible from your account settings. Visit our Responsible Gaming page for full details.

If you feel that gambling is negatively affecting your life, you can request a self-exclusion through your fb004 account settings or by contacting our support team directly. Self-exclusion will prevent you from logging in or placing bets for the duration you choose. During a self-exclusion period, fb004 will also suppress all promotional communications to your account. Please visit our Responsible Gaming page for step-by-step guidance.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) operates responsible gaming programmes and support resources for Filipino players. You can also reach out to local mental health and counselling services in your area. fb004 encourages all players to gamble responsibly and to seek help without hesitation if needed. See our Responsible Gaming page for more information and guidance.

Yes. fb004 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Here are some best practices to keep your fb004 account safe:

• Use a strong, unique password that you do not use on other sites
• Never share your login credentials with anyone
• Enable two-factor authentication (2FA) if available in your account settings
• Always log out after playing, especially on shared devices
• Be cautious of phishing messages — fb004 will never ask for your password via SMS or email

If you suspect unauthorised access to your account, contact our support team immediately.

fb004 does not sell your personal data to third parties. We may share limited information with trusted service providers who assist in operating the platform (such as payment processors) under strict confidentiality agreements. We may also disclose information when required by Philippine law or regulatory authorities. Full details are available in our Privacy Policy.